Returns Policy:

At Culturefashion.in, we believe that customer satisfaction is key; therefore we stand behind all products bought at our site. 
If you receive a product which is not as per the specifications ordered by you i.e. 

  • Wrong Size,
  • Wrong Color,
  • Wrong Quantity,
  • Defective,
  • Damaged, Or
  • Significantly different from the description given by the merchant

You are completely protected. we offers a 15 day return guarantee for all such items.

We will also not be able to accept the return if product

  • Is used/worn or altered
  • Exhibits physical damage to the box or to the product
  • Is returned without original packaging and accessories
  • Serial Number is tampered.

If you have received a damaged product or empty parcel or any item is missing, please contact us within 24 hours of receiving the order.

Your complete shopping satisfaction is our No.1 Priority. We want you happy each and every time you buy from us. However if due to some unforeseen situation you are not happy with the product then the following terms apply for a mutually consented resolution of the situation.

We do our best to make sure you never need to use this policy. But still for theory purpose here it is :- If an item you ordered from culturefashion.in does not meet your expectations do write to us and we will happily try to assist you.

We are dedicated at culturefashion.in to offer you the best quality in our products and our services. We know that mistakes are sometimes made though, and we are here to help remedy those problems.

We take stringent measures to ensure that the items delivered to you are in perfect condition. However, there is a remote possibility that:

- The item may be damaged during transit.
- Or there might be a manufacturing defect.
- Or that a wrong item is delivered to you by mistake.

Here Are Some Important & Helpful Guidelines on Returns

Always email us first if you have a problem on sales@culturefashion.in
Always be sure to report your problem within 24 hours of receiving the item in question
Never send back a item without consulting with us. It's very important that you DO NOT send the item back to us until you have verified with us and no credit or replacement shall be given on such items.
Always report any and all problems associated with a single order/package delivery at the same time. Be as specific as possible when describing the problem, as all returned items are examined for defects / variations.
Always return your items using registered airmail / courier as advised in our return authorization mail.

Better fitting suggestion - -

If you do not have facilities of local alterations or do not have access to someone who can help you with alterations, we strongly suggest you to use our more safer measurement options, which will minimize any chances of error:-

  •  Buy unstitched items from us and get them tailored by your personal stylist or boutique.
  •  Try to choose from standard sizes as given in our size chart as risk is more if you choose customization option.
  •  If replacement is no longer available then we will request you to choose some other alternative item from our website.
  • We will request the customer to ship back the item to us in India for alterations at our cost or arrange a pick up from their address and send them back after correction or if not possible to correct then ship replacement item with no extra cost to the customer.
  • Customer will bear both ways shipping charges and in very rare cases cost of replacement fabric.

Not withstanding the above or any other provision, we are under no obligation to accept any returns or provide any replacements or exchange or store credit. We have sole discretion in deciding whether to accept the returns or not depending on the merit of the case.

Credit Issuals

All credits to be posted to a customer's credit card account takes about 3 to 5 business days to be processed. The corresponding bank of the customers may take about 2 business days to actually post these to the customer's accounts from the date we processed the credits. Customers can check these credits in their next credit card statement.

Be Extra Alert when Accepting Parcel from Courier

If the outer packing is damaged or tampered with, do verify the items quality and quantity with invoice before accepting the package from the courier agency. In case of any discrepancy, either refuse to accept delivery or accept delivery only after putting suitable remark on the proof of delivery. Also lodge proper complain with the local office of the courier agency, so that we may pursue them.

Color & Description Disclaimer

The details of the products or product specifications (for instance weight, color, handwork details, size, etc.) quoted with the product displays are only approximate values.

While every endeavor has been made to accurately reproduce colors, there may be minor variations in color of the actual product because of the nature of fabric dyes, weather at the time of dying and differences in display output due to lighting and digital photography and color settings and capabilities of monitors.

A customer must place an order keeping in mind this minor variation in color as seen on a computer screen against the actual color of the outfit received.

Culturefashion firmly believes that all the customers who order online are aware that colors seen on a monitor will be slightly different as compared to the actual outfits or accessories ordered.

It is practically impossible for culturefashion to replicate the same colors on an outfit as seen on your monitor. A variation in the shade selected by you is considered as a normal practice as these garments have a tendency to reflect different shades of a color under different light and weather, type of camera used for photography or type and settings on the computer monitor.

We wish to clarify and ascertain that every customer who orders any outfit from culturefashion is aware of this genuine problem.
While ordering on internet, we suggest that customers should be extra careful of following -

1. Red, maroon and orange colors have a higher tendency to reflect a different shade than other colors. For example even if you yourself try to photograph from a digital camera or scan a red garment, in most of the cases it will show either as maroon or orange on the computer monitor and vice versa. Though imaging technology has advanced, still no fool proof solution to this problem is available at the moment.

2. Many a times green and blue shades also overlap. same is the case with offwhite, white and cream colors.

3. Sea Green color sometimes looks Aqua blue and the other way around.

4. Some fabrics like raw silk, khadi silk, cotton silk, south cotton, brocade have a textured effect where we can see the weaving & threads are visible in different directions which is a inherent characteristic or feature of that fabric and proof of its authenticity. These are not defects. This raw finish is the beauty of these fabrics.

5. hand dyed, hand printed, hand painted, hand embroidered, handloom, hand weaved products will always have minor differences when we compare them as they are not made by machines. Each piece will be unique. Handicraft artisans always try their best to make each piece better than the previous one. So, the product will always have minor variation keeping the same theme constant in artistic manner. The raw finish of the handicrafts cannot be compared with machine finished products as this raw finish is the beauty of the handicrafts items.